Building Community in the West
Welcome to Contact Centre West
A community for connection, inspiration, and leadership in the contact centre world.
Contact Centre West is more than just an event—it's a growing network of professionals committed to elevating the contact centre experience across Western Canada. Whether you lead teams on the frontline, drive technology and operations, or shape strategic direction, this is your space to connect, share, and grow.
Our goal is simple: build a vibrant, collaborative community where leaders from all corners of the contact centre ecosystem can come together to learn from each other, challenge the status quo, and shape the future of our industry.
After a successful inaugural event in 2019, we’re excited to reignite the momentum. While the pandemic may have paused our plans, it also made the need for connection and shared learning more important than ever.
Why We Exist
Because this space didn’t exist—and it should
Because the contact centre space is evolving faster than ever
Because we’re better when we learn together
We’re kicking things off with a one-day event on October 8, 2025, bringing together thought leaders, innovators, and peers from across the region. And this is just the beginning.
Following the October event, we’ll be launching a series of regular half-day gatherings—with focused streams for technology leaders, frontline leadership, and executives—designed to keep the conversation going and the community growing.
What’s Next?
Built by the Community, for the Community
We don’t believe in one-size-fits-all agendas.
At Contact Centre West, we’re creating a space where your challenges, questions, and goals drive the content.
Tell us what’s keeping you up at night—and we’ll build sessions around real-world needs.