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Contact Centre West 2025
Presented by
October 8th, 2025
3412 25 St NE, Calgary, AB
All Day Conference
Reception to Follow
“Thank you for putting this event together! The speakers were great, the venue was amazing and the food was the best. I am looking forward to the next Contact Centre West conference!”
We’re Back and Better than Ever!
Our 2019 conference was a big hit full of excitement and energy, but 2020 forced a brief hiatus on our efforts. Now, we’re excited to be back to building the community we always dreamed of.
If you’re a leader in any aspect of the contact centre industry, join us on October 8th for a full day of amazing content, connection, and community.
You’ll get:
relevant takeaways that speak directly to the challenges you’re currently facing in your business
networking opportunities that result in invaluable industry connections
access to the top contact centre experts in the West
a day packed full of value and learning
“This was a fabulous conference. The speakers were interesting and engaging, the facilities were warm and inviting, and the staff were all very friendly.”
Agenda
8:00 - 9:00 am: Breakfast & Networking
9:00 - 10:00 am: Keynote Kickoff
10:00 - 10:45 am: Driving Automation Experiences for Customers & Employees
10:45 - 11:00 am: Break
11:00 - 11:45 am: Panel Q&A
11:45 - 12:00 pm: Special Presentation
12:00 - 1:00 pm: Lunch
1:00 - 2:00 pm: Keynote
2:00 - 2:45 pm: “Speed Dating”
2:45 - 3:00 pm: Break
3:00 - 4:00 pm: Breakout Sessions
4:00 - 4:45 pm: Closing & Recap
4:45 - 5:00 pm: CCW Next Steps
5:00 - Late: After Party!
Register
Register for CCW 2025 at an Early Bird rate.
*If registering for multiple people, please indicate how many in the quantity section.
Your registration includes:
Breakfast, Lunch, & Snacks
Access to all presentations & discussions
3 month membership to Contact Centre West
** IMPORTANT! Once you add your registration, don’t forget to go to your cart to checkout. Your registration isn’t complete until this is done **
About Our Sponsor
With over 20 years in business, Tykans Group Inc. is your partner for all things contact centre. Headquartered in Calgary, AB and serving customers across North America, Tykans works with companies to create exceptional customer experiences.
Whether it's providing authentic AI driven products to solve your most complex problems, managing your contact centre technology, or providing adhoc professional services, Tykans is here for you for any of your contact centre needs. They work with you to elevate every interaction, optimize every touchpoint, and deliver meaningful (and personal!) service at scale.
The Tykans team brings deep expertise in designing and implementing end-to-end customer journey strategies—simply put, they employ the best people to help you implement the best solutions. With a passion for continual innovation and a commitment to measurable results, Tykans is dedicated to helping companies strengthen customer relationships, enhance their reputations, and stay ahead in a dynamic marketplace.
Contact Centre West 2025 is proudly presented by Tykans, and we couldn’t think of a better partner on this journey!